jee buzz Privacy Policy
This page clearly explains how your personal information is collected, processed, and kept safe.
1. Introduction and Scope
This privacy policy applies to the jee buzz platform. When you open an account on jee buzz, browse the site, or use any of our services, you agree to the terms of this policy.
jee buzz believes that protecting the privacy of user information is a fundamental responsibility. We therefore collect only the information necessary to provide our services. This policy should be read alongside the Terms and Conditions, as both documents together form the agreement between you and us.
In this policy, "user" means any person who accesses or uses the jee buzz platform. "Information" means any data that directly or indirectly identifies you.
2. Types of Information Collected
2.1 Registration and Identity Verification Information
When you open an account, we collect the following information:
- Full name
- Date of birth (for age verification — to confirm you are 21+)
- Mobile number
- Email address
- Password (stored in encrypted form)
2.2 Financial Information
During deposit and withdrawal processes, necessary transaction-related information is collected through mobile financial services. jee buzz handles all financial transactions via bKash, Nagad, and Rocket. The information collected includes mobile wallet numbers and transaction amounts. Full wallet access or PINs are never collected.
2.3 Automatically Collected Information
When you use jee buzz, the following information is recorded automatically:
- IP address and device type
- Browser type and language settings
- Date, time, and duration of site visits
- Which pages were viewed and where you came from
- Cookies and similar tracking data (details in the cookie policy below)
2.4 Support and Communication Information
When you contact our support team via live chat or email, the content of that conversation and the nature of the issue are stored with us. This is used to improve service quality in the future.
3. Purpose of Using Information
jee buzz uses collected information only for the specific purposes below:
- Creating, managing, and verifying accounts
- Processing deposits, withdrawals, and other financial transactions
- Preventing access by persons under 21 years of age
- Preventing fraud, money laundering, and other illegal activities
- Providing 24/7 customer support in Bengali and English
- Identifying and resolving technical issues on the platform
- Customising your site experience according to your preferences
- Meeting applicable legal obligations
Your information is not sold or rented to third parties beyond the purposes listed above. jee buzz never transfers your personal information to unrelated advertisers.
4. Information Sharing and Third Parties
Your information may be shared with specific third parties in the limited circumstances below:
4.1 Payment Processors
To complete transactions via bKash, Nagad, and Rocket, the necessary information is shared with the relevant mobile financial service provider. This information is used solely to verify and complete transactions.
4.2 Technology Service Providers
Some trusted technology partners work with us for server management, security monitoring, and platform maintenance. They receive access to limited information only to provide the contracted service and may not use it for any other purpose.
4.3 Game Studios
Pragmatic Play, PG Soft, JILI, Evolution, and other game providers typically receive only an anonymous session ID, not your personal identity directly. However, a studio may see limited information under specific verification processes.
4.4 Legal Obligations
If we receive a lawful order from a competent authority or a court directive, we may provide information in compliance with legal obligations. In such cases, we will try to notify you as far as possible, unless prohibited by law.
5. Data Retention and Security
5.1 Retention Period
Information is retained while your account is active. Even after an account is closed, information may be kept for a set period for legal, financial, and regulatory reasons. Once that period ends, information is securely deleted or anonymised so that you can no longer be identified.
5.2 Security Measures
jee buzz uses SSL encryption, firewalls, and a restricted staff access policy to keep your information safe. Passwords are stored as encrypted hashes — no staff member can read them directly. Financial transaction data is also protected with industry-standard encryption.
However, no method on the internet is 100% secure. You should therefore stay vigilant about the security of your own device and account — use a strong password and do not share your login details with anyone.
5.3 Steps in the Event of a Data Breach
If a security breach occurs and your information is at risk, we will notify you and the relevant authorities as quickly as possible. You will be advised on what steps to take.
6. Cookie Policy
jee buzz uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.
6.1 Types of Cookies
- Essential cookies: Required for basic site functionality, login sessions, and security.
- Functional cookies: Used to remember your language and preferences.
- Analytics cookies: Collected to understand site usage statistics — data is aggregated and anonymised.
Cookies can be disabled from your browser settings, but doing so may mean some site features do not work properly.
7. User Rights
As a jee buzz user, you have the following rights:
7.1 Right to Access
You may request to know what information is stored about you. The support team will provide it after verification.
7.2 Right to Correction
If any stored information about you is incorrect, you may request a correction. Some information can be changed yourself from account settings; for the rest, contact the support team for help.
7.3 Right to Deletion
In some cases you may request that your information be deleted. However, retaining information related to legal, financial, or ongoing dispute matters may be a legal obligation for us, in which case the request may not be fully fulfilled.
7.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted. Contact the support team for any questions or requests on this matter.
For rights and options related to responsible gaming, please read our Responsible Gaming Guidelines page, which explains self-exclusion and limit-setting in detail.
8. Child Protection
jee buzz is strictly for persons aged 21 or over. Information is never knowingly collected from anyone under 21. Age is verified at registration, and accounts are suspended in cases of suspicion.
If a parent believes their underage child has opened an account, contact the support team immediately — the account will be closed and the associated information deleted.
9. Changes to This Policy
jee buzz may update this privacy policy at any time if it sees fit. For significant changes, a notification will be sent to the registered mobile number or email.
The version published on the site after any change will be considered the current one. If you continue to use the site after a change, you will be considered to have agreed to the updated policy. You are therefore encouraged to check this page regularly.
If you have questions about any section of this policy, you can look for answers on our FAQ page, or contact the support team directly.
10. International Data Transfers
jee buzz operates primarily to serve users in Bangladesh. However, some information may be processed on servers outside the country for technical service purposes.
The service providers we work with follow industry-standard security practices for data protection. Ensuring proper protection of your information in international transfers is our priority.
11. About Us and Contact
jee buzz is a trusted online gaming platform operated specifically for Bangladeshi users. To learn more about our operations and values, visit the About Us page.
If you have any questions, complaints, or requests regarding this privacy policy, contact us through the channels below. Our support team is available 24/7 in both Bengali and English.